Refund policy

At Keza Body Care, we take pride in providing high-quality, handcrafted body care products. Customer satisfaction is our top priority, and we want you to love every purchase. However, due to the nature of our products, we have a strict refund policy as outlined below:

Returns & Refunds

• All Sales Are Final - Due to hygiene and safety reasons, we do not accept returns or offer refunds on our body care products.

• Damaged or Defective Products - If you receive a damaged or defective item, please contact us within 48 hours of delivery at [your customer service email] with your order number and clear photos of the issue. We will gladly replace the item or issue store credit.

• Order Cancellations - Orders cannot be canceled or modified once they have been processed.

Exchanges

We do not offer exchanges at this time. If you experience any issues with your order, please reach out to us, and we will do our best to assist you.

Lost or Stolen Packages

Keza Body Care is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you did not receive it, please contact your local postal service to file a claim.

By purchasing from Keza Body Care, you agree to this refund policy. If you have any questions, feel free to reach out to us at kezabodycare@gmail.com.

Thank you for supporting Keza Body Care!